Shipping policy

1. Shipping Methods and Delivery Time

We offer air shipping with a delivery time of 7-14 days. The exact delivery time depends on the shipping destination, customs clearance, and other uncontrollable factors. We will do our best to ensure your order arrives as soon as possible.

2. Free Shipping Policy

Enjoy free shipping on orders over $59. Please note, this offer applies to standard air shipping only.

3. Order Processing Time

All orders are processed and shipped within 48 hours. In the event of high order volume or other exceptional circumstances, we will notify you of any delays.

4. Shipping Fees

Free Shipping: Orders over $59 qualify for free shipping.

Non-Free Shipping: Shipping fees are calculated based on the weight, size, and delivery address of your order. The shipping cost will be displayed during checkout.

5. International Shipping

We offer global shipping. Some countries and regions may have restrictions. If your location is not supported, you will be notified during checkout.

6. Tracking Information

Once your order has shipped, you will receive an email with a tracking number. You can track your package’s progress through the link in the email.

7. Damaged or Lost Items

If your item is damaged or lost during transit, please contact us immediately upon receipt, and we will provide a solution, such as a return, refund, or reshipment, depending on the situation.

We are not responsible for damages or losses caused by factors outside the shipping company’s control.

8. Duties and Taxes

For international orders, customs duties and import taxes may apply. These charges are the responsibility of the recipient and are determined by the customs policies of the destination country. Please check your country’s regulations before placing an order.

9. Shipping Issues

If there are any delivery issues due to incorrect addresses or other reasons, we will contact you to resolve them. If you need to change your address or modify your order, please contact our customer service as soon as possible.

10. Customer Support

If you have any questions or concerns regarding your order, feel free to contact us at service@vivetone.com