Privacy policy

This Privacy Policy describes how ViveTone (hereinafter referred to as the “Website,” “we,” or “our”) collects, uses, and discloses your personal information when you visit our Services, use our Services, shop on vivetone.com (the “Website”), or otherwise communicate with us regarding Website matters (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, a Website visitor, or another individual whose information we collect under this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Website, update the “Last Updated” date, and take any other measures required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we have collected your personal information through various channels over the past 12 months, as described below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses listed below, we may use the information we collect about you to communicate with you, provide or improve the services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we collect about you depend on how you interact with our website and how you use our services. When we use the term “personal information,” we mean information that can identify, associate, describe, or relate to you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information you submit directly to us through our services may include:

• Contact information, including your name, address, telephone number, and email address.
• Order information, including your name, billing address, shipping address, payment confirmation, email address, and telephone number.
• Account information, including your username, password, security questions, and other information used for account security.
• Shopping information, including items you browse, items added to your cart, items saved to your account (such as points, reviews, referrals, or gift cards), or purchase history.
• Saved points/product reviews/recommendations/gift cards
• Customer support information, including information you choose to provide when communicating with us, such as information provided when sending messages through the service.

Some service features may require you to provide us with your personal information directly. You can choose not to provide this information, but this may result in you being unable to use or access these features.

Information we collect about your usage

We may also automatically collect certain information related to your interactions with the service (“Usage Data”). For this purpose, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information such as how you access and use our website and account, such as device information, browser information, network connection information, IP address, and other information related to your interactions with the service.

Information we obtain from third parties

Finally, we may obtain your information from third parties, including suppliers and service providers who collect information on our behalf, such as:

• Companies that support our website and services, such as BeikeShop.
• Our payment processors collect payment information (such as bank account, credit or debit card information, billing address) to process your payments in order to fulfill your orders and provide you with the products or services you request, thereby fulfilling the contract between us and you. When you visit our website, open or click on emails we send you, or interact with our services or advertisements, we or our third-party partners may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

Any information we obtain from third parties will be processed in accordance with this Privacy Policy. See also the “Third-Party Websites and Links” section below.

How We Use Your Personal Information

• Providing Products and Services. We will use your personal information to provide you with services to fulfill our contract with you, including processing your payments, fulfilling your orders, sending you notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, arranging shipments, assisting you with returns and exchanges, and other functions related to your account. We may also enhance your shopping experience by enabling BeikeShop to match your account with other BeikeShop services you may choose to use. In this case, BeikeShop will process your information in accordance with its Privacy Policy and Consumer Privacy Policy.
• Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as sending you marketing, advertising, and promotional messages via email, SMS, or mail, and displaying advertisements for products or services. This may include using your personal information to better tailor services and advertising on our website and other websites. If you are a resident of the European Economic Area (EEA), the legal basis for these data processing activities is our legitimate interest in selling our products, pursuant to Article 6, paragraph 1(f) of the General Data Protection Regulation (GDPR).
• Security and Fraud Prevention. We will use your personal information to detect, investigate, or take action against potential fraud, illegal, or malicious activity. If you choose to use this service and register an account, it is your responsibility to ensure the security of your account credentials. We strongly recommend that you do not share your username, password, or other access information with anyone. If you believe your account has been compromised, please contact us immediately. If you are a resident of the European Economic Area (EEA), the legal basis for our processing of this data is our legitimate interest in protecting the security of your and other customers' websites, pursuant to Article 6, paragraph 1(f) of the General Data Protection Regulation (GDPR).
• Communication and Service Improvement. We will use your personal information to provide customer support and improve our services. This is in our legitimate interest so that we can respond to your needs promptly, provide you with efficient service, and maintain our business relationship with you in accordance with Article 6, paragraph 1(f) of the General Data Protection Regulation (GDPR).

Cookies

Like many websites, our website also uses cookies. For specific information about the cookies we use in relation to the BeikeShop store, please see https://www.beikeshop.com/legal/cookies. We use cookies to support and improve our website and services (including remembering your actions and preferences), to perform analytics, and to better understand user interactions with the services (which is in our legitimate interest in managing, improving, and optimizing our services). We may also allow third parties and service providers to use cookies on our website to better customize services, products, and advertising on our website and other websites.

Most browsers automatically accept cookies by default, but you can choose to delete or refuse cookies through your browser settings. Please note that deleting or blocking cookies may negatively impact your user experience and may cause some services (including certain features and general functions) to malfunction or become unusable. Furthermore, blocking cookies may not completely prevent us from sharing information with third parties, such as our advertising partners.

Our website also supports the Global Privacy Control (GPC) signal, which allows you to opt out of certain information usage or disclosures. If you notify us of your preferences via GPC, we will consider that signal a valid request for you to opt out of sharing information/targeted advertising with your associated browser or device. If we are able to link the device sending the signal to your BeikeShop account, we will also apply the opt-out request to that account. To learn more about Global Privacy Control, you can visit [link here]. https://globalprivacycontrol.org/ Besides Global Privacy Control, we do not recognize other "Do Not Track" signals that your web browser or device may send.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contractual purposes, legitimate purposes, and other reasons set forth in this Privacy Policy. These circumstances may include:

• With suppliers or other third parties who provide services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
• We share your information with our business and marketing partners to provide you with services and serve advertisements. Our business and marketing partners will use your information in accordance with their respective privacy statements.
• We will obtain your consent when you instruct, request, or otherwise consent to us disclosing certain information to third parties, such as when shipping products to you or through your use of social media widgets or login integrations.
• We may transact with our affiliates or other companies within our group for the legitimate and successful operation of our business.
• In business transactions such as mergers or bankruptcies, to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable Terms of Service, and to protect or defend the Service, our rights, and the rights of our users or others.

In the past 12 months, we have disclosed the following categories of personal and sensitive personal information for the purposes described in “How We Collect and Use Your Personal Information” and “How We Disclose Personal Information” above:

We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.

With your consent we share personal information for the purpose of engaging in advertising and marketing activities, as follows.

We have “sold” and “shared” (as those terms are defined in applicable law) personal information over the preceding 12 months for the purpose of engaging in advertising and marketing activities, as follows.

User-Generated Content

This service may allow you to post product reviews and other user-generated content. If you choose to submit user-generated content to any public area of ​​this service, that content will be public and accessible to anyone.

We have no control over who can access the information you choose to make public, nor can we guarantee that the parties accessing such information will respect your privacy or ensure its security. We are not responsible for the privacy or security of any information you make public, or for the accuracy, use, or misuse of any information you disclose or receive from third parties.

Third-Party Websites and Links

Our website may provide links to websites operated by third parties or other online platforms. If you click on a link to a website that is not affiliated with or controlled by us, you should carefully read its privacy and security policies and other terms and conditions. We do not guarantee or assume responsibility for the privacy or security of these websites, including the accuracy, completeness, or reliability of the information on these websites. Information you provide in public or semi-public places, including information you share on third-party social networking platforms, may also be viewed by other users of this service and/or users of these third-party platforms, without restriction on our or third-party use of such information. Unless otherwise stated in this service, our provision of such links does not imply our endorsement of the content on these platforms or their owners or operators.

Children's Data

This service is not geared towards children, and we do not knowingly collect any personal information from children. If you are a parent or guardian of a child who has provided us with personal information about your child, you can contact us using the contact information below to request the removal of that information.

As of the effective date of this Privacy Policy, we are unaware that we "share" or "sell" (as defined by applicable law) the personal information of individuals under the age of 16.

Information Security and Retention

Please note that no security measure is perfect, and we cannot guarantee "absolute security." Furthermore, any information you send to us may be at risk during transmission. We advise you not to send us sensitive or confidential information through insecure channels.

How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide services, fulfill legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights

Depending on your place of residence, you may have some or all of the following rights related to your personal information. However, these rights are not absolute and may only apply in specific circumstances, and in some cases, we may refuse your request to the extent permitted by law.

• Right to Access/Right to Know: You have the right to request access to the personal information we hold about you, including details related to how we use and share your information. Right to Erasure: You have the right to request that we erase the personal information we hold about you.
• Right to Correction: You have the right to request that we correct any inaccurate personal information we hold about you.
• Right to Portability: In certain circumstances, you have the right to obtain a copy of the personal information we hold about you and request that we transfer it to a third party, subject to certain exceptions.
• Right to Opt out of Sale or Sharing or Targeted Advertising: You may have a right to direct us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out of the "sale" or "sharing" of information for the device and browser that you use to visit the Site.
• Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
• Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
• Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
• Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.

International Users

Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at service@vivetone.com.

For the purpose of applicable data protection laws and if not explicitly stated otherwise, we are the data controller of your personal information.